The Meikle Group, 23 Derby Crescent, Consett, Co Durham, DH8 8DZ   01207 588661 meiklegroup@btconnect.com

 

Terms and Conditions

 

 

We at Custom Katana will NOT sell any weapons to anyone below the age of 18 and reserve the right not to sell to anyone we deem as unfit or irresponsible. We hope that you will act responsibly with your new purchase, and as a condition of purchase you agree NEVER to carry any of our products in public places.  By purchasing from this site, you are committing yourself to these terms and conditions.

 

Orders over 100.00:

Please note, in order to reduce Credit Card fraud, orders over 100.00 will only be dispatched to the registered billing address, unless prior consent has been arranged. Please contact us on 01207 588661 if you have any queries in regard to this.

All orders will be data and address checked before dispatch.

 

Exchange and Refund Policy:

Purchases can be refunded or exchanged if the product is faulty due to manufacturing process and refunded or exchanged if the item is returned to us in its original unused condition within 28 days of delivery.     If in the unlikely instance, you find your purchase to be faulty. We ask that you contact us within a period of 3 days, and return the item within 28 days of delivery. We will then take appropriate action to either repair or replace the item. Your postal costs for returning faulty goods will be reimbursed to you, once we are satisfied that the product is faulty due to manufacturing process. Postal costs up to the value of 12.95 will only be refunded on faulty goods.

We would ask that you contact us prior to returning any product at: -

meiklegroup@btconnect.com

 

Dimensions:

At Custom Katana we endeavour to publish as accurate information on our products as possible. However due to manufacturing processes, dimensions stated on our site may occasionally be inaccurate.

 

 

Custom Made items:

 

Some of our products maybe customised or Custom Made and we will be happy to organise the commission for you. Please note that these items are not stocked and may take time to manufacture but we aim to get every commission to you in a realistic time frame.

Due to the individuality of Custom Made products they are exempt from our refund policy.

 

 

Delivery:

We at custom katana aim to get your purchases to you as quickly as possible. All products will usually be dispatched the next working day, subject to availability. If in the event of your purchase being out of stock, you will be contacted immediately and we will be happy to either put your order on back order or refund your money.

Express delivery orders must be place by 1pm to guarantee next day delivery. Next day delivery is only available for delivery on weekdays (Mon - Fri), therefore orders places after 1pm on a Thursday will not be delivered until Monday.

 

These terms and conditions do not affect your statutory rights.

Best regards,

Jon Meikle     Managing Director